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FAQ

On this page you will find the FAQ with general questions about Frontier IB and Peplink's products and technologies.
General
Who is Frontier IB?

Frontier IB is a Global Peplink Distributor, offering the full portfolio of Peplink solutions. We combine knowledge, service, and supplies to deliver the best connectivity solutions worldwide.

Which regions do you serve?

We serve the following regions: Europe, Africa, Middle East, North and South America.

What are your opening hours?

We are open every business day (Monday to Friday) from 09:00 – 17:30.

In which countries is Frontier located?

Frontier Group has branches in the United States, the Netherlands, the United Kingdom, Mexico, France and Spain.

How do I become a certified partner?

To become a certified partner, simply complete this application form. We will contact you shortly after your form submission.

What is the best way to contact you?

The best way to contact us is by phone: +34 960397432 or to write an email: info@frontierib.com info@frontierib.com

Peplink
What is Peplink?

Peplink is a global leader in SD-WAN technology, specializing in reliable connectivity through solutions like SpeedFusion, cellular bonding and cloud-based management with InControl2.

What are Peplink's three product categories?

All Peplink products are divided into three main categories: Blue-Chip, Velocity and Volume-Based Series.

What is SmartCare?

SmartCare is a subscription available for Blue Chip models only. SmartCare includes all the listed features of EssentialCare, plus advance hardware replacement. This means that in case of an RMA, a new replacement will be shipped the next business day.

What is PrimeCare?

PrimeCare es una suscripción disponible para determinados dispositivos. Estos equipos cuentan con modelos específicos cuyos números de parte terminan en -PRM, lo que indica su compatibilidad con PrimeCare.

PrimeCare incluye InControl2, garantía con RMA estándar, licencia de FusionHub, SpeedFusion Bonding y SpeedFusion Cloud Usage. Estas funciones no están disponibles por separado para los productos PrimeCare.

What is PepVPN?

PepVPN Peplink’s PepVPN is the patented VPN technology on which SpeedFusion is based. It is ideal for setting up a secure tunnel over any WAN Connection and is possibly the world’s easiest machine-to-machine VPN technology. Peplink es la tecnología VPN patentada sobre la que se basa SpeedFusion. Es idónea para establecer un túnel seguro sobre cualquier conexión WAN, y posiblemente sea la tecnología VPN de comunicación máquina a máquina (machine-to-machine) más sencilla del mundo.

What is Incontrol2?

InControl is Peplink’s cloud-based management platform. When connected to your devices, it collects data to generate useful reports on all aspects of your network. On a single screen, you can push configurations to all your hardware. With InControl, you can save configuration time, stay updated on the status of your network and proactively troubleshoot problems quickly and accurately.

What is Hot Failover?

In the event of an outage, SpeedFusion Hot Failover will immediately and seamlessly switch traffic to another available tunnel and back when the connection is back online.

What is EssentialCare?

EssentialCare is a subscription available for all Peplink products, EssentialCare includes the standard product warranty, InControl2 access, firmware upgrades, technical support and standard RMA.

What is Bandwidth Bonding?

Bandwidth Bonding combines data at the packet level, enabling you to combine the speed of multiple connections. This superfast tunnel provides the best connection for critical data that needs to be sent or received as quickly as possible.

Get in touch

Any questions? Let’s connect.

Frontier IB offers a local approach to provide support to our customers wherever needed. As a value-added distributor, we think innovatively to combine reliable, high-quality products with exceptional service. At Frontier, we deliver value through innovation, collaboration, and a commitment to excellence.

— Sander Koenders, Regional Director at Frontier IB